SHIPPING & RETURNS
SHIPPING POLICY
At The Viva Mix, orders are processed and shipped by our third-party fulfillment partners. Shipping options, costs, and estimated delivery times are provided at checkout and may vary depending on the product and delivery address.
Once your order has been processed, you will receive shipping information and tracking details when available. Delivery times are estimates and may be affected by the shipping carrier, holidays, weather, or other circumstances outside our control.
If you have any questions about your order or delivery, please contact our customer support team.
RETURN & EXCHANGE POLICY
At The Viva Mix, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please contact our customer support team as soon as possible so we can review your request and assist you.
Return and refund requests are subject to the terms and conditions applicable to the product purchased. As our orders are fulfilled by third-party partners, some products may have specific return requirements.
Please contact us before returning any item. We will provide instructions on the next steps and, where applicable, the return address.
For questions regarding returns or refunds, please contact our customer support team.